Unit SOCIAL ENTERPRISE AND SERVICE DESIGN
- Course
- Social policies and social work
- Study-unit Code
- A001419
- Curriculum
- Impresa sociale
- Teacher
- Andrea Tittarelli
- Teachers
-
- Andrea Tittarelli
- Hours
- 42 ore - Andrea Tittarelli
- CFU
- 6
- Course Regulation
- Coorte 2021
- Offered
- 2022/23
- Learning activities
- Affine/integrativa
- Area
- Attività formative affini o integrative
- Academic discipline
- SECS-P/07
- Type of study-unit
- Obbligatorio (Required)
- Type of learning activities
- Attività formativa monodisciplinare
- Language of instruction
- Italian
- Contents
- The teaching will focus on service design, which can be defined as the activity of planning and organizing people, infrastructures, communications and material components of a service, in order to improve its quality and the interaction between service provider and customers.
- Reference texts
- Tittarelli, Andrea, "Service Design for the Third Sector", Morlacchi Editore, 2020;
Tassi, Roberta, "#service designer. A designer dealing with complex systems", Franco Angeli, 2019 - Educational objectives
- To enable students to face a path of prototyping of a new product / service model or of revision of an already existing process.
- Prerequisites
- Mastery of the basic principles inherent in participatory decision-making processes.
- Teaching methods
- learning by doing: the student will have the opportunity to face, assisted by the teacher, a real incubation experiment.
- Other information
- ...
- Learning verification modality
- Each student will have the opportunity to present their work in a narrative dimension, using the reference tool.
Following the presentation, an oral examination of the fundamental theoretical components of the discipline will take place. - Extended program
- For the book "Service Design for the Third Sector":
- The habitat of a nonprofit business model;
- The customer / user profile and the value scheme;
- The business model;
- The Experience Framework.
For the book "#service designer. A designer dealing with complex systems":
- The present of a profession of the future;
- The profile of the service designer;
- The design challenges for service designers;
- Technical and design skills;
- Relational and managerial skills;
- The profession of the service designer.